--- title: "Ask Quinn, your AI copilot" description: "Ask Quinn to find an order, fix a download problem or change a setting, and approve each change." url: https://help.filemonk.io/ask-quinn/ section: "AI and tools" last_updated: 2026-11-09 --- # Ask Quinn, your AI copilot > Ask Quinn to find an order, fix a download problem or change a setting, and approve each change. Quinn is the AI copilot built into Filemonk. Use this guide if you want quick answers without searching through pages or help articles. By the end, you'll know how to open Quinn, what to ask it, and how to approve a change it suggests. Quinn is in beta (you'll see a **Beta** label in the chat), so it can make mistakes. Check anything important before you act on it. ## Before you begin - Quinn is built into Filemonk, so there's nothing to install or connect. - The first time someone on your store asks Quinn something, a note says Quinn is AI, can make mistakes, and shares relevant store data with Anthropic's Claude to answer. Click **Agree** to continue. Nobody on the store sees the note again. ## What Quinn can do | Ask Quinn to… | For example | |---|---| | Find an order or a customer | "Find order #1042" or "What did jane@example.com buy?" | | Fix a download problem | "Why didn't order #1042 get its files?" | | Explain how Filemonk works | "How do download limits work?" | | Take you to a page | "Where do I change the email subject?" | | Pull numbers | "How many orders did we get this month?" | | Make a change | "Resend the download email for #1042" or "Change the thanks text on the download page" | Quinn sees the page you're on, so you don't have to describe what you're looking at. When it points you to a page, it gives you a link that opens it. ## Open Quinn 1. **Open the chat** On **Home**, click **Ask Quinn** on the **Meet Quinn, your AI copilot** card. On a computer, you can also click the chat button in the bottom-right corner of any Filemonk page, then click **Ask Quinn**. 2. **Ask your question** Type what you need in plain words, then press Enter. To show Quinn something, click **Attach screenshot** beside the box. PNG, JPG and WebP images up to 5 MB work. While you're still setting up Filemonk, the card and the chat menu also show **Set up with Quinn**. Click it and Quinn walks you through the setup step by step. ## Approve a change Quinn never changes anything without you. When it suggests a change, it shows a card in the chat with the setting's **Before** and **After** values. A change that removes something, or that emails customers, is titled **Confirm action**. 1. Read the card. Check the order, file or setting it names. 2. Click **Apply** to go ahead, or **Not now** to leave everything as it is. When a card holds several changes, the button reads **Apply all** with the number of changes. What happens next depends on the page you're on: | Where you are | What **Apply** does | |---|---| | The editor for that setting is open | Quinn fills the change into the editor and nothing is saved yet. The card says to review it and click **Save**. Click **Save** in the editor to keep it, or **Discard** to drop it. | | Any other page | Filemonk makes the change straight away and the card shows **Applied**. | If you have unsaved edits in an editor that Quinn's change can't go into, the card asks you to save or close the editor first, then try again. ## Talk to a person Click **Talk to a human** in the chat to reach the support team. They reply in the same chat, and by email if you've left. ## Troubleshooting ### I can't find the chat button The chat button only shows on a computer. On a phone or tablet, open Quinn from the **Ask Quinn** button on **Home**. If you hid that card, open Filemonk on a computer. ### Quinn is unavailable for this store Quinn has been turned off for your store. Click **Talk to a human** in the chat, or email support@filemonk.io, and the team can check it for you. ### Quinn changed a setting but it didn't stick The change went into the open editor and wasn't saved. Open the editor again, make the change, and click **Save**. ### Couldn't apply this change Something on the page changed since Quinn made the card, or an editor holds unsaved edits. Save or close the editor, then ask Quinn again. ## FAQ ### Can Quinn change things without asking me? No. Every change shows as a card first, and nothing happens until you click **Apply**. Inside an editor, nothing is saved until you click **Save**. ### Does Quinn email my customers? Only if you ask it to and then click **Apply**, for example to resend a download email. The card says who will get the email before you approve it. ### Is Quinn the same as Shopify Sidekick? No. Quinn is inside Filemonk and sees the Filemonk page you're on. Sidekick is Shopify's assistant in your Shopify admin, and it can also work with your Filemonk data. See [Ask Shopify Sidekick about your Filemonk data](https://help.filemonk.io/ask-shopify-sidekick/). ## Related guides - [Ask Shopify Sidekick about your Filemonk data](https://help.filemonk.io/ask-shopify-sidekick/), to work with Filemonk from your Shopify admin. - [Connect Claude or ChatGPT to Filemonk](https://help.filemonk.io/ai-connectors/), to use your own AI app. - [Troubleshoot an order](https://help.filemonk.io/troubleshoot-an-order/), for the checks Quinn runs on an order. - [What to do after installing Filemonk](https://help.filemonk.io/after-installing-filemonk/), for the Home page cards.