--- title: "Ask Shopify Sidekick about your Filemonk data" description: "Ask Sidekick in your Shopify admin about orders and files, and review any change it prepares before it's saved." url: https://help.filemonk.io/ask-shopify-sidekick/ section: "AI and tools" last_updated: 2026-11-09 --- # Ask Shopify Sidekick about your Filemonk data > Ask Sidekick in your Shopify admin about orders and files, and review any change it prepares before it's saved. Sidekick is Shopify's AI assistant, built into your Shopify admin. Use this guide if you want answers about Filemonk, or a change made, without opening the app first. By the end, you'll know what to ask Sidekick, how it opens Filemonk for you, and how to approve a change it prepares. ## Before you begin - There's nothing to install or connect. Once Filemonk is installed, Sidekick can use your Filemonk data. - Sidekick is Shopify's own feature, so Shopify decides whether your store has it. - Sidekick never saves a Filemonk change by itself. Every change waits for you to click **Save** or confirm it. ## What you can ask Sidekick | Ask about… | For example | |---|---| | Orders and their downloads | "Show the latest Filemonk orders" or "Check why #1042 has no download" | | Files and digital products | "Which Filemonk products have no files?" | | Licence keys | "How many licence keys are left in Filemonk?" | | Customers | "What did jane@example.com download from Filemonk?" | | Emails and settings | "Is my Filemonk email domain verified?" | | Numbers | "How many downloads did Filemonk record this month?" | Sidekick doesn't answer questions about your Filemonk plan or billing. For those, open **Plans** in Filemonk. ## Ask Sidekick a question 1. In your Shopify admin, click the **Sidekick** icon in the top bar. It's there on every admin page, including while Filemonk is open. 2. Type your question in plain words. Mentioning Filemonk makes it clear you want your Filemonk data, for example "In Filemonk, why didn't order #1042 get its files?" ## Open an order Ask Sidekick to open an order, for example "Open order #1042 in Filemonk". Filemonk opens on that order's page. If the order isn't in Filemonk yet, Sidekick opens **Orders** with the order filled in so you can import it. ## Change a setting When you ask for a settings change, Sidekick opens the right Filemonk editor and fills in the change. Nothing is saved until you click **Save**. | Ask Sidekick to change… | It opens | |---|---| | The download email: subject, wording, logo, colours or sender | The email editor | | What customers see on the download page, download limits, login | The download page editor | | The thank-you and order status page | The order status page editor | | The customer account page | The customer account page editor | | PDF watermarks | The watermark editor | | How orders are processed and delivered | **Settings**, **Orders** tab | | Texts in another language | The translate view for that language | | Licence keys to add | **Add licence keys** | | A link's name or URL | That file's edit window | | A product's delivery message | That digital product | 1. Ask for the change, for example "Change my Filemonk email subject to 'Your files are ready'". 2. Check the change in the editor Sidekick opened. 3. Click **Save** to keep it, or **Discard** to drop it. ## Change an order On an order's page, Sidekick can prepare a change to that order, such as resending the download email, resetting download limits, turning access off or on, or assigning a licence key. Filemonk opens the same window you'd use yourself, filled in, with the note **Suggested by Sidekick. Nothing changes until you confirm.** Click the button in the window to go ahead, or close it to cancel. ## Approve other changes For changes that don't have an editor, Sidekick opens the **Filemonk change panel**. This covers deleting files or products, assigning or removing licence keys, exports, re-syncing orders, changes to files, products, licence tags and customers, and resetting your API key. 1. Read the panel. It shows what the change is and, under **What changes**, each value before and after. 2. Click **Apply change** to go ahead. Some changes name the action instead, such as **Rotate key**. Click **Cancel** to leave everything as it is. 3. The panel shows **Done** when the change is made, or **Nothing was changed** if it failed. Sidekick never shows your API key, even after it resets it. Copy the new key from **Settings > Other > API** in Filemonk. ## Troubleshooting ### Sidekick doesn't answer from Filemonk Sidekick picks which app to ask from your words. Start your question with "In Filemonk", for example "In Filemonk, show my latest orders". ### Sidekick changed a setting but it didn't stick Sidekick filled the change into the editor, but it wasn't saved. Open the editor again, make the change, and click **Save**. ### The change panel says the change was not found A prepared change lasts 30 minutes. Ask Sidekick to prepare it again. ### Sidekick can't change something Some changes, such as replacing a stored file, need you to upload in Filemonk. Ask Quinn inside Filemonk, or make the change on the page yourself. ## FAQ ### Can Sidekick change Filemonk without asking me? No. Every change opens in an editor, a window or the change panel first, and nothing happens until you save or confirm it. ### What's the difference between Sidekick and Quinn? Sidekick is Shopify's assistant in your Shopify admin. Quinn is Filemonk's copilot inside the app and sees the Filemonk page you're on. Both use the same Filemonk data and both ask before changing anything. See [Ask Quinn, your AI copilot](https://help.filemonk.io/ask-quinn/). ### Does Sidekick email my customers? Only if you ask it to and then confirm, for example to resend a download email from an order's page. ## Related guides - [Ask Quinn, your AI copilot](https://help.filemonk.io/ask-quinn/), for help inside Filemonk. - [Connect Claude or ChatGPT to Filemonk](https://help.filemonk.io/ai-connectors/), to use your own AI app. - [Troubleshoot an order](https://help.filemonk.io/troubleshoot-an-order/), for why an order didn't deliver.