---
title: "Disable access to downloads for any order"
description: "Turn off downloads for one order, or one product in it, whenever you decide."
url: https://help.filemonk.io/disable-access-for-any-order/
section: "Orders"
last_updated: 2026-09-08
---

# Disable access to downloads for any order

> Turn off downloads for one order, or one product in it, whenever you decide.

The automatic rules cover refunds and fraud. This is the manual override for everything else: a shared link, a disputed payment, a customer who asked you to revoke it, or an order you no longer want served.

## Set it up

To disable the whole order:

1. Click **Filemonk** in the left menu of your Shopify admin.
2. Click **Orders** in the app's menu and open the order.
3. Turn off access for the order.

To disable one product instead, use that product's access toggle within the order. This suits a partial refund you processed yourself, or one item in dispute.

The order then shows **Access disabled**, or **Partial access** when only some products are off. Turning access back on works the same way and takes effect immediately.

## What customers will see

Their download stops working. Files they already downloaded stay on their device, so this prevents future downloads rather than recovering anything.

## When to use it

| Situation | Why by hand |
|---|---|
| A link is clearly being shared | Nothing automatic detects this. The download count and the PDF watermark tell you which order |
| A refund handled outside Shopify | The automatic rule never fires |
| A payment dispute in progress | You may want to stop access before the outcome |
| A medium risk order you distrust | Automatic fraud protection acts on high risk only |
| A customer asked you to revoke access | Their request, your action |

## Check your setup

Open the order's download page with **Visit Download page** and confirm the download is refused. That is exactly what the customer will see.

## Troubleshooting

### The customer can still download

Two possibilities: only one product was disabled while they are downloading another, or they are using a direct file link that bypasses the order. See [Get a downloadable link for a file](https://help.filemonk.io/get-a-downloadable-link/).

### I disabled the wrong order

Turn it back on. Nothing is lost, and the customer's links start working again straight away.

### The order shows Partial access and I meant all of it

Only some products were disabled, often by an automatic partial refund. Disable the remaining ones too.

### I want to stop a customer across all their orders

Access is per order, so disable each one. If they are a repeat problem, tightening store-wide download limits or requiring login addresses the pattern rather than the person.

## FAQ

### Is the customer notified?

No. They discover it when the download fails, so tell them yourself if the situation warrants it.

### Does it delete their files?

No. It blocks future downloads. Anything already on their computer stays there.

### Can I re-enable later?

Yes, at any time, with no new email needed.

### Does disabling free up plan usage?

No. The order still counted when it was processed.

## Related guides

- [Disable access for refunded or cancelled orders](https://help.filemonk.io/disable-access-for-refunded-orders/), to automate the refund case.
- [Disable access for high risk orders](https://help.filemonk.io/disable-access-for-high-risk-orders/), to automate the fraud case.
- [See download history for an order](https://help.filemonk.io/download-history/), to check before you act.