---
title: "See your downloads and sales analytics"
description: "Read the numbers on Home: orders processed, downloads delivered, and usage."
url: https://help.filemonk.io/downloads-and-sales-analytics/
section: "Orders"
last_updated: 2026-09-11
---

# See your downloads and sales analytics

> Read the numbers on Home: orders processed, downloads delivered, and usage.

Home carries an **Analytics** card summarising what Filemonk has done for your store: orders processed and downloads delivered, over time. Alongside it, the **Usage** card shows where you stand against your plan.

## Where to look

1. Click **Filemonk** in the left menu of your Shopify admin.
2. Click **Home** in the app's menu.
3. Find **Analytics** for orders and downloads, and **Usage** for your plan.

If the charts are empty, there is not enough order history yet. They fill in as orders arrive.

## How to read it

**Orders** counts orders Filemonk processed, which is not the same as your total Shopify orders: only orders containing digital products with files linked appear here.

**Downloads** counts files actually downloaded. Comparing the two tells you something useful. Downloads far above orders means customers re-downloading, or links being shared. Downloads well below orders means customers are not collecting their files, which usually points at a delivery problem rather than disinterest.

**Usage** shows what you have consumed against your plan: storage used, orders in the current cycle, and bandwidth. See [Usage alerts](https://help.filemonk.io/usage-alerts/).

## For detail, go to the order

Analytics is a summary. To see what one customer did, open their order and use **See download history**. See [See download history for an order](https://help.filemonk.io/download-history/).

To take the underlying data elsewhere, export your orders to CSV from the Orders page.

## Troubleshooting

### The charts are empty

Not enough orders yet. The card says so directly rather than showing a flat line.

### Orders here don't match my Shopify order count

They should not. Only orders with digital products that have files linked are processed by Filemonk, so a store selling both physical and digital goods will always show fewer here.

### Downloads are much lower than orders

Customers are not getting to their files. Check that emails are being sent and are arriving, and look at a few orders for a pattern. See [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/).

### Downloads are far higher than orders

Either customers re-download often, which is normal for multi-device buyers, or links are being shared. Tighten limits if it is costing you bandwidth. See [Limit the number of downloads per order](https://help.filemonk.io/limit-downloads-per-order/).

## FAQ

### Can I see analytics per product?

Not on this card. Open a file to see its recent orders, or export orders to CSV and work from there. See [Manage your files](https://help.filemonk.io/manage-your-files/).

### Can I export the numbers?

Export your orders to CSV from the Orders page, which gives you the underlying rows to summarise yourself.

### Does this replace Shopify's analytics?

No. It covers digital delivery only. Revenue, sessions, and conversion live in Shopify.

## Related guides

- [Usage alerts](https://help.filemonk.io/usage-alerts/), for plan limits and warnings.
- [See download history for an order](https://help.filemonk.io/download-history/), for one customer's detail.
- [Manage your digital orders](https://help.filemonk.io/manage-your-orders/), to export the underlying orders.