---
title: "Fulfil digital products automatically"
description: "Stop digital orders sitting in your unfulfilled queue."
url: https://help.filemonk.io/fulfil-orders-automatically/
section: "Email"
last_updated: 2026-09-08
---

# Fulfil digital products automatically

> Stop digital orders sitting in your unfulfilled queue.

Shopify expects every order to be fulfilled, including one containing only a PDF. Filemonk can mark digital line items fulfilled as orders arrive, so your unfulfilled queue holds only things that genuinely need shipping.

## Before you begin

- Automatic fulfilment is a paid feature.
- Filemonk fulfils line items that have files linked. Physical items in the same order are left alone.
- Fulfilling in Shopify can trigger Shopify's own shipping confirmation email, depending on your notification settings.

## Set it up

1. Click **Filemonk** in the left menu of your Shopify admin.
2. Click **Settings** in the app's menu, then open the **Email** tab.
3. In the **Fulfillment** section, turn on **Mark all digital products in orders as "Fulfilled"**.

Filemonk also adds a link to the download page as the product's tracking link, so customers who look at the fulfilment in Shopify find their files there.

Two related settings sit alongside it:

- **Add download link to tracking info**, which puts the link where Shopify shows tracking. See [Add the download link to tracking info](https://help.filemonk.io/download-link-in-tracking-info/).
- **Skip products with these tags**, to exclude specific products from being fulfilled. See [Skip fulfilment for products with certain tags](https://help.filemonk.io/skip-fulfilment-for-tagged-products/).

## Check your setup

Place a test order and open it in Shopify. The digital items should show as fulfilled, with the download page as the tracking link. See [Create a test order](https://help.filemonk.io/create-a-test-order/).

## Troubleshooting

### Orders aren't being fulfilled

Check in order:

1. The setting is on, and your plan includes it.
2. Filemonk processed the order at all. See [Turn on order processing](https://help.filemonk.io/process-digital-orders/).
3. The line items have files linked. Items without files are not fulfilled.
4. The product does not carry a tag you told Filemonk to skip.

### Fulfillment could not be completed

Shopify refused the request, usually because the items are already fulfilled or the order is cancelled or on hold. Open the error to see Shopify's reason.

### Customers get an unexpected shipping email

That is Shopify's shipping confirmation, sent by your Shopify notification settings rather than by Filemonk. Adjust or disable it there.

### Mixed orders are only partly fulfilled

Correct behaviour. The digital items are done and the physical ones wait for you to ship them.

## FAQ

### Does fulfilling send the download links?

No, they are separate. Links come from the download email or the Thank you page. Unless you require fulfilment before sending, in which case fulfilling is the trigger. See [Send email and show the button based on order status](https://help.filemonk.io/send-based-on-order-status/).

### Does it work on past orders?

No, only orders processed after you turn it on. Fulfil older ones individually. See [Manually mark digital orders fulfilled](https://help.filemonk.io/mark-orders-fulfilled/).

### Can I exclude certain products?

Yes, by tag. See [Skip fulfilment for products with certain tags](https://help.filemonk.io/skip-fulfilment-for-tagged-products/).

### Does it affect my Shopify reporting?

It makes it more accurate: digital orders stop sitting unfulfilled forever, so the queue reflects real work.

## Related guides

- [Manually mark digital orders fulfilled](https://help.filemonk.io/mark-orders-fulfilled/), for one-off orders.
- [Skip fulfilment for products with certain tags](https://help.filemonk.io/skip-fulfilment-for-tagged-products/), to exclude products.
- [Add the download link to tracking info](https://help.filemonk.io/download-link-in-tracking-info/), the related setting.