---
title: "Filemonk help center"
description: "Sell and deliver digital products on Shopify."
url: https://help.filemonk.io/
last_updated: 2026-09-11
---

# Filemonk help center

> Sell and deliver digital products on Shopify.

Filemonk delivers digital files to customers who buy them from your Shopify store. You upload the files, link them to products, and Filemonk sends the download links after checkout.

New here? [Get started with Filemonk](https://help.filemonk.io/get-started-with-filemonk/) walks the whole setup in four steps, ending with a test purchase so you know it works.

## Find what you need

**Setting up for the first time**

- [Get started with Filemonk](https://help.filemonk.io/get-started-with-filemonk/)
- [Upload files](https://help.filemonk.io/upload-files/), then [create a digital product](https://help.filemonk.io/create-a-digital-product/)
- [Create a test order](https://help.filemonk.io/create-a-test-order/) to prove it works
- [Switch from another app to Filemonk](https://help.filemonk.io/switch-from-another-app/)

**A customer has a problem**

- [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/) tells you why one order did not deliver
- [Reset download limits for an order](https://help.filemonk.io/reset-download-limits/) when someone has run out
- [Send download links for orders without an email](https://help.filemonk.io/send-links-for-orders-without-an-email/)
- [Turn on order processing](https://help.filemonk.io/process-digital-orders/) if nothing is being processed at all

**Protecting your work**

- [How Filemonk protects your files](https://help.filemonk.io/how-filemonk-protects-your-files/)
- [Limit the number of downloads per order](https://help.filemonk.io/limit-downloads-per-order/)
- [Protect PDFs with a watermark](https://help.filemonk.io/protect-pdfs-with-a-watermark/)
- [Disable access to downloads for any order](https://help.filemonk.io/disable-access-for-any-order/)

**Making it yours**

- [Customize the download page](https://help.filemonk.io/customize-the-download-page/)
- [Customize the email template](https://help.filemonk.io/customize-the-email-template/)
- [Change the From address](https://help.filemonk.io/change-the-sender-address/), the biggest single fix for emails landing in spam
- [Use your own branded link for downloads](https://help.filemonk.io/use-a-branded-download-link/)

## What Filemonk can do

| | |
|---|---|
| **Files** | Upload files or link ones you host elsewhere, organise them, and replace them without breaking customer links |
| **Digital products** | Link files to products and variants, sell personalized content, or take preorders |
| **Downloads** | Set limits, require a login, and design the page customers land on |
| **Licence keys** | Deliver a unique key per order from your own pool, or have Filemonk generate them |
| **Orders** | Track every digital order, see download history, and fix the ones that go wrong |
| **Email** | Send links automatically from your own domain, or send them yourself when you need to |

Browse the full list in the sidebar, or use search if you know what you are after.