---
title: "Add a download button to the order confirmation email"
description: "Put a download link in Shopify's own order confirmation, not just Filemonk's email."
url: https://help.filemonk.io/order-confirmation-email-button/
section: "Integrations"
last_updated: 2026-09-08
---

# Add a download button to the order confirmation email

> Put a download link in Shopify's own order confirmation, not just Filemonk's email.

Every customer gets Shopify's order confirmation. Adding a download button to it means their files are reachable from the email they already expect, which helps when the Filemonk email is delayed, filtered, or overlooked.

## Before you begin

You will paste a snippet into your Shopify notification template, so you need access to Shopify's notification settings.

## Set it up

1. Click **Filemonk** in the left menu of your Shopify admin.
2. Click **Settings** in the app's menu, then open the **Email** tab.
3. Find the **Shopify** section.
4. Enter the button text you want, for example **Access downloads**.
5. Copy the code shown.
6. In Shopify, open your **Order confirmation** notification template and paste the code where the button should appear.
7. Save in Shopify.

There is a video guide linked from the same section if you would rather follow along.

## What customers will see

Their usual Shopify order confirmation with your download button in it, leading to their download page. Customers who bought nothing digital do not see a button.

## Check your setup

Place a test order and open the Shopify order confirmation email. The button should be there and lead to your files. Test with a physical-only order too, if you sell both, to confirm nothing odd appears. See [Create a test order](https://help.filemonk.io/create-a-test-order/).

## Troubleshooting

### The button doesn't appear in the email

Check the code is in the **Order confirmation** template specifically, rather than another notification, and that you saved in Shopify. Send yourself a test from Shopify's notification editor to confirm.

### It appears for orders with no digital products

Check you pasted the whole snippet. The code decides for itself whether to show a button, so a partial paste can break that logic.

### The button leads to an empty page

The order has no files linked. That is a delivery problem rather than an email one. See [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/).

### It broke when I changed my email template

Editing or resetting the Shopify template can drop the snippet. Paste it again from the Filemonk settings.

## FAQ

### Does this replace Filemonk's download email?

No. Most stores run both, since two chances to find the link beats one.

### Can I put it in other Shopify notifications?

The snippet is written for the order confirmation. Other templates carry different data, so it is not guaranteed elsewhere.

### Do I need to re-paste after changing the button text?

Yes. The text is part of the code, so copy the updated snippet and replace the old one.

### Does it work with order status rules?

The link goes to the customer's download page, which enforces your rules. If a rule blocks access, the page says so rather than serving files. See [Send email and show the button based on order status](https://help.filemonk.io/send-based-on-order-status/).

## Related guides

- [Add the download link to tracking info](https://help.filemonk.io/download-link-in-tracking-info/), another way into Shopify's emails.
- [Add a download button to the Thank you page](https://help.filemonk.io/thank-you-page-download-button/), for immediately after checkout.
- [Customize the email template](https://help.filemonk.io/customize-the-email-template/), for Filemonk's own email.