---
title: "Send download links for orders without an email"
description: "Get files to a customer whose order has no usable email address."
url: https://help.filemonk.io/send-links-for-orders-without-an-email/
section: "Orders"
last_updated: 2026-09-08
---

# Send download links for orders without an email

> Get files to a customer whose order has no usable email address.

Some orders arrive with no email address: a point of sale sale, a draft order, or a checkout where the address was mistyped. Filemonk marks these **Delivery failed**, because there is nowhere to send the links. The files are ready; only the delivery is stuck.

The same applies when an address exists but its domain rejects every message sent to it. Filemonk does not send into a black hole: it alerts you instead, and the order needs handling the same way.

## Set it up

Open the order from **Orders** in the app's menu, then use whichever fits:

**Copy the download link.** Click **Copy link** or **Visit Download page** to get the customer's actual download page, and send it to them however you are in touch: your own email, a message, or written down at the counter. The link carries the same limits and rules as any other.

**Fix the address in Shopify, then send.** If the order simply has the wrong address, correct it in Shopify with **Open in admin**, re-sync the order, then click **Send email**.

## Check your setup

After sending, check **See email history** on the order if you used **Send email**, or ask the customer to confirm the link works if you sent it yourself. The download history then tells you whether they used it. See [See download history for an order](https://help.filemonk.io/download-history/).

## Troubleshooting

### Send email does nothing on this order

There is no address to send to. Add one in Shopify and re-sync the order, or send the link yourself.

### I corrected the email in Shopify but Filemonk still shows the old one

Filemonk holds what it had when the order came in. Use **Re-sync order** to refetch it. See [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/).

### Point of sale orders never have an email

That is normal for counter sales. Either capture an address at the till, or hand the customer their download link at the point of sale.

### The customer says the link I sent doesn't work

Check whether access was disabled, or the limits are already used up, both of which look identical to a broken link. See [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/).

## FAQ

### Is the copied link safe to send by hand?

Yes. It is that order's download page, so limits, login requirements, and access rules all still apply. It is not the same as a direct file link, which bypasses everything. See [Get a downloadable link for a file](https://help.filemonk.io/get-a-downloadable-link/).

### Can I send to a different address than the order carries?

Change the address on the order in Shopify, re-sync, then send. Filemonk sends to whatever the order holds.

### Can I do this for many orders at once?

Only where an address exists: select them in the Orders list and use **Send emails**. Orders with no address have to be handled individually.

### Will the customer be able to come back to the link later?

Yes, subject to your download and day limits. If they need it permanently, the customer account page is the better home. See [Let customers download from the account page](https://help.filemonk.io/downloads-on-the-customer-account-page/).

## Related guides

- [Manage your digital orders](https://help.filemonk.io/manage-your-orders/), to find affected orders.
- [Send emails with links for orders](https://help.filemonk.io/send-emails-for-orders/), for orders that do have an address.
- [Troubleshoot a single order](https://help.filemonk.io/troubleshoot-an-order/), if the order looks wrong in other ways.