Connect Claude or ChatGPT to Filemonk

Use this guide if you want to ask an AI assistant about your Filemonk orders, files and licence keys, or have it make changes for you. You connect Claude, ChatGPT or Cursor once from Settings > Other > AI connectors, then approve the connection in your Shopify admin. Quinn, the copilot inside Filemonk, and Shopify Sidekick need no setup.

Before you begin

• You need an account with an AI app that supports custom connectors (MCP), such as Claude, ChatGPT or Cursor. Where you add one lives in that app’s own settings, not in Filemonk.
• A connected assistant can see and change your orders and their downloads, your files and digital products, and your customers, licence keys and settings. Only connect an app you trust.

Connect an AI app

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Other tab.
3. Scroll to the AI connectors section. You can also click Connect now on the Connect Claude or ChatGPT card on Home, which opens the same section.
4. Under Add this URL as a custom connector in your AI app, click Copy beside the MCP server URL (https://app.filemonk.io/api/v2/external/mcp for most stores).
5. In your AI app, add a custom connector and paste the URL. Leave sign-in (OAuth) as the way to authenticate.
6. Your AI app opens a Connect [app] to Filemonk sign-in page in your browser. Enter your store address in the Shopify store field (the part before .myshopify.com) and click Continue.
7. Filemonk opens in your Shopify admin with a Connect [app] to Filemonk page listing what the app will be able to do. Click Connect. You’re sent back to your AI app.

If the sign-in page doesn’t open, allow pop-ups for your AI app in your browser and start again.

Connect with a connector key instead

Use this only if you can’t approve the connection in your Shopify admin.

1. In the AI connectors section, click the Connector key row to expand it, then click Copy.
2. On the sign-in page from step 6 above, click Use a connector key instead.
3. Paste the key into the Connector key field and click Allow.

The connector key is not your API key. Don’t put either key in a chat message.

Check your setup

Ask your AI app a simple question, such as “How many digital products do I have in Filemonk?”, and check the answer matches the Digital products page.

Disconnect every AI app

Filemonk has no per-app disconnect. To cut off access:

1. In the AI connectors section, click the Connector key row to expand it.
2. Click Rotate, then click Rotate in the Rotate connector key? window.

Every connected AI app is disconnected straight away, including the ones you approved in your Shopify admin, and has to be connected again. Your API key and anything using it keep working.

Quinn and Sidekick need no connecting

Two assistants already work with Filemonk without any setup:

• Quinn, the copilot inside Filemonk. Click Ask Quinn on Home.
• Shopify Sidekick, in your Shopify admin.

Troubleshooting

This request has expired

Each connection link lasts 15 minutes and works once. Start connecting again from your AI app.

This request is for another store

You approved in a different store’s admin from the one you typed on the sign-in page. Open the admin of the store you entered, or start again from your AI app and enter the right store.

Only continue if you started this

Filemonk shows this warning for AI apps it doesn’t recognise. Click Connect only if you added the connector yourself and the address shown is the one you expect. Otherwise click Cancel.

My AI app stopped working with Filemonk

Someone rotated the connector key, which disconnects every AI app. Connect it again.

FAQ

Is the connector key the same as my API key?

No. The connector key only approves an AI app on the sign-in page. The API key authenticates your own integrations. Rotating one doesn’t affect the other. See Get your API key and use the Filemonk API.

Will an AI app change things without asking?

It shouldn’t. Filemonk tells connected apps to preview a change, ask you, and only then confirm it, and bulk deletes need that confirmation before anything is removed. Many deletes are permanent, so read what it says it will do before you agree.

Do I need to connect Quinn?

No. Quinn is built into Filemonk, and Sidekick is built into your Shopify admin. Only outside apps such as Claude, ChatGPT and Cursor need connecting. See Ask Quinn, your AI copilot.

Related guides

• Get your API key and use the Filemonk API, for your own integrations.
• What to do after installing Filemonk, for the Home page cards.
• Ask Quinn, your AI copilot, for the assistant built into Filemonk.
• Ask Shopify Sidekick about your Filemonk data, for the assistant in your Shopify admin.
• Troubleshoot a single order, for the questions merchants ask assistants most.