Add a download button to the Thank you page

The Thank you page is where a customer’s attention already is. A Download button there means they get their files straight away, rather than switching to their inbox and hoping the email arrived. It is the single best thing you can do to cut “where are my files” emails.

Set it up

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Settings in the app’s menu, then open the Thank You page tab.

3. In the Download button section, click Add button beside Not set up yet.

4. Follow the prompts to add Filemonk’s extension to your store.

   

That same row then shows the status, so you can see whether the button is active on the Thank You page, the Order Status page, or both, with a Change button to return to the extension setup. Checking the status takes a moment after setup.

Customize what it says

1. On the same tab, in the Button settings card, click Customize widget. An editor opens headed Customize widget.

2. Set the Thank you message shown above the button.

3. Set the Button text. The default is Access Downloads.

4. Click Save.

   

Both fields support liquid variables, so you can include order details. Click Variables above the message field and insert them from the list rather than typing them.

The button’s color and look come from your Shopify Checkout editor, not from Filemonk.

What customers will see

After checkout, your message and a button that takes them to their download page. Customers returning to the Order Status page later see it there too.

Check your setup

Place a test order and look at the Thank you page. The button should be there and lead to your files. Then reopen the order status page from the order confirmation to confirm it appears there as well. See Create a test order.

Troubleshooting

The status says Not set up yet

The extension has not been added to your store, or was added without saving. Click Add button and complete the steps. See Set up Filemonk’s store extensions.

The button appears but does nothing for some customers

Those orders have no files: either the products have nothing linked, or Filemonk did not process the order. See Troubleshoot a single order.

The button doesn't appear for some orders

An order status rule is holding delivery back, so the button is suppressed along with the email. See Send email and show the button based on order status.

The status still says it's checking

Verification takes a moment after adding the extension. Reload the page; if it persists, re-check the extension is saved in your store’s settings.

A variable printed as text

It was typed by hand rather than inserted from the variables list, so it does not match.

FAQ

Does it replace the download email?

No, and you should keep both. The button serves customers now; the email is what they search for in three months.

What is the Order Status page?

The page customers return to from their order confirmation. The same button appears there, so it works as a permanent way back to their files.

Can I change the button colors?

The text and message are yours to set here. The styling follows your checkout’s own design.

Does it work with guest checkout?

Yes. The button is tied to the order rather than to an account, unlike the customer account page. See Let customers download from the account page.

Related guides

• Set up Filemonk’s store extensions, if the button will not appear.
• Add a download button to the order confirmation email, the same idea in Shopify’s email.
• Let customers download from the account page, for later visits.