Change the From address

Use this guide if you want to check or change the email address customers see when Filemonk sends their download links. You can choose between two options:

• Default address: a Filemonk address branded with your store name, for example alerts@yourstore.filemonk.io. It works on every plan with no setup.
• Use your own email: your own business address on your own domain, for example orders@yourstore.com. This needs a paid plan and a one-time DKIM setup with your domain provider.

Using your own address helps customers recognize your emails and improves deliverability.

Before you begin

• Use your own email is available on the Lite and Plus plans. See Filemonk pricing and plans.
• Your address must use your own domain, such as yourstore.com. Gmail, Yahoo, Hotmail, Outlook, iCloud and other free email provider addresses can’t be used.
• DKIM needs three DNS records added to your domain, so you need access to your domain provider’s DNS settings, or someone who has it.

Check your default sender address

Every store gets its own branded sender subdomain. Filemonk creates it automatically from your store’s custom domain or store name, so emails are sent from an address like alerts@yourstore.filemonk.io instead of the generic alerts@filemonk.io.

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Email tab.
3. Look at Status, in the Email template card. It reads Emails sent from followed by your current sender address.

You can’t edit the subdomain yourself. If you’d like it changed, for example after renaming your store, contact support on live chat or email.

Set up your own email address

Enter your address

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Settings in the app’s menu, then open the Email tab.

3. In the Email template card, click Customize email to open the email editor.

4. In the section list, under Email, click Sender information. The row already shows the address you send from today.

   

5. Under From address, choose Use your own email instead of Default address. A second From address field appears below it.

6. Enter your business email address in that From address field.

7. Optionally, update From name at the top of the section. This is the name customers see next to the address.

8. Click Save in the save bar at the top of the editor.

Download your DKIM records

DKIM is an email authentication method that proves your emails really come from your domain. Google and Yahoo Mail require it, so Filemonk can only send from your address once DKIM is set up.

1. After you save, a DKIM authentication required banner appears in the Sender information section.
2. Click Download records. Filemonk downloads a CSV file with three CNAME records for your domain.
3. Keep this file open, since you’ll copy from it in the next step. To see the setup instructions inside the app, click Read instructions on the same banner.

The records look like this:

Name	Type	Value
xxxxxxxx._domainkey.yourdomain.com	CNAME	xxxxxxxx.dkim.amazonses.com
yyyyyyyy._domainkey.yourdomain.com	CNAME	yyyyyyyy.dkim.amazonses.com
zzzzzzzz._domainkey.yourdomain.com	CNAME	zzzzzzzz.dkim.amazonses.com

Add the records to your domain’s DNS

Do this in the DNS settings of your domain provider, for example Shopify, GoDaddy, Namecheap, Squarespace or Cloudflare.

1. Go to your domain’s DNS records.
2. Add a new record and select CNAME as the record type.
3. Copy the contents of the Name column from the CSV and paste it into the Name, Label or Host field.
4. Copy the contents of the Value column and paste it into the Value, Destination or Target field.
5. Save the record.
6. Repeat for all three records.

Some providers, including Shopify, Namecheap and Squarespace, add your domain to the name automatically. For these, enter only the first part of the name, for example xxxxxxxx._domainkey, not xxxxxxxx._domainkey.yourdomain.com.

Check your setup

DNS changes usually take effect within a few hours, and can take up to 72 hours.

1. Click Settings in the app’s menu, open the Email tab and click Customize email. Filemonk checks your DKIM status each time the editor opens.
2. Under the From address field, look for DKIM authenticated. If it still shows DKIM not authenticated, wait a little longer and check again.

Once DKIM is authenticated, the Emails sent from line on the Email tab shows your own address, and all new emails go out from it. Until then, customers still get their emails, sent from your default Filemonk address.

Where customer replies go

• Default address: replies go to your store’s customer email address in Shopify.
• Your own email: replies go to the address you entered in the From address field. Moving to the Start plan does not change this: Filemonk keeps the reply-to address you set, so replies carry on reaching you even though emails are sent from the Filemonk address again.

Troubleshooting

Use your own email is greyed out

Your store is on the Start plan. Upgrade to Lite or Plus from Plans, then try again.

Email address ineligible for sending

The address uses Gmail, Yahoo or another free email provider. Use an address on your own domain, or select Default address.

The save fails with Email address is required

The From address field is empty. Enter your email address, or select Default address, then click Save.

DKIM not authenticated after adding the records

DNS changes haven’t taken effect yet, or a record is wrong. Wait up to 72 hours, then check:

1. All three CNAME records are added.
2. The record type is CNAME.
3. The name doesn’t repeat your domain twice.

Still not authenticated after 72 hours

Check the records with an online CNAME lookup tool, then contact support to restart verification.

Emails still come from the Filemonk address

DKIM isn’t authenticated yet. Finish downloading and adding the DKIM records. Emails switch to your address automatically once DKIM is authenticated.

The default address shows a subdomain I don't want

The subdomain was created from your store name or domain. Contact support to change it.

FAQ

Can I use my Gmail or Yahoo address?

No. Gmail, Yahoo, Hotmail, Outlook, iCloud and similar addresses can’t pass the authentication that Google and Yahoo Mail require. Use an address on your own domain, or keep the default address.

Do I need to verify my email address as well as set up DKIM?

No. You only need to add the three DKIM records to your domain. There’s no separate verification email.

Do I have to use my own email address?

No. The default address works well for most stores, shows your brand in the subdomain, and needs no setup.

What happens if I don't finish the DKIM setup?

Customers still receive their download emails. They’re sent from your default Filemonk address until DKIM is authenticated.

Can I change my own email address later?

Yes. Enter the new address and click Save. If it’s on a different domain, download the new DKIM records and add them to that domain’s DNS.

What happens to my From address if I move to the Start plan?

Emails go back to being sent from your default Filemonk address, and the From address setting is reset. Replies still reach you, since the reply-to address is kept. If you upgrade again, choose Use your own email once more. You do not need to add the DNS records a second time: your domain stays verified, so your own address starts sending again without any setup at your domain provider.

Does the From address apply to all Filemonk emails?

Yes. It’s used for download link emails and for the emails you send when you notify buyers of a product update. See Send new download links after updating a product.

Related guides

• Customize the email template, where this setting lives.
• Send download links automatically, for sending itself.
• Remove Powered by Filemonk, the other branding change.