Change the app language for email and the download page

Use this guide if you want to change the language of Filemonk’s customer emails and Download page, or of the app itself. Filemonk is available in 17 languages, and you set two languages separately:

• The language your customers see: used in the download email, on the Download page and in the Download button on the Thank You page.
• The language you use Filemonk in: used in the Filemonk app, including navigation, settings, products and orders.

For example, you can manage Filemonk in English while your customers get their emails and Download page in German.

Before you begin

• Filemonk is available in Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish and Turkish.
• Changing the customer language replaces the text of your email, Download page, Thank You page button and EU consent form with Filemonk’s default wording in the new language. If you customized any of that text, note it down before you switch.
• Showing each customer their own language needs a paid plan.

What customers will see

New emails and Download page visits use the language you set. With multi-language support on, each customer sees their own preferred language where you have added a translation, and your default language otherwise.

Set it up

Change the language your customers see

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Settings in the app’s menu, then open the Other tab.

3. In the Languages section, open the Language for emails & Download page dropdown and select a language.

4. Click Save.

   

Filemonk sends new emails and shows the Download page in this language from then on. If you had customized your email or Download page text, check it and update it now.

Change the language you use Filemonk in

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Other tab.
3. In the Languages section, open the Use Filemonk in: dropdown and select a language.

This saves as soon as you pick a language, with no Save needed, and the page reloads in the new language. You can also click the language button in the top right of Home (it shows your current language, for example English) and select a language there.

This only changes the language you use Filemonk in. Your customers’ language stays the same. The choice is saved to your store, so Filemonk stays in that language as you move between pages and next time you open the app.

On first install, the language button on the Welcome to Filemonk page sets both languages at once. You can set them separately afterwards using the steps above.

Show each customer their own language

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Other tab.
3. In the Multi-language section, click Turn on next to Multi-language support.
4. Click Edit translations next to each item you want to translate: Download page, Order email, Thank You page and EU consent form. See Translate the text customers see.

With multi-language support on, Language for emails & Download page becomes the fallback for customers whose language you haven’t translated.

Check your setup

Place a test order and check the email and Download page appear in the language you expect. If you turned on multi-language support, test with a customer whose preferred language differs from your default. See Create a test order.

Troubleshooting

Emails and the Download page are still in the old language

The new language wasn’t saved. On the Other tab in Settings, check Language for emails & Download page and click Save.

The app changed language but customer emails didn't

Use Filemonk in: only changes the app. Set Language for emails & Download page as well and click Save.

Customer emails changed language but the app didn't

Language for emails & Download page only changes what customers see. Pick your language in Use Filemonk in:, or from the language button on Home.

My custom email or Download page wording disappeared

Changing the customer language replaces the text with the default wording for that language. Re-enter your custom text. See Customize the email template and Customize the download page.

Some customers see a different language from the one I set

Multi-language support is on, so they see their own preferred language. This is expected. To show everyone the same language, click Turn off next to Multi-language support.

Turn on and Edit translations can't be clicked

Multi-language support needs a paid plan. Click Unlock to upgrade. See Filemonk pricing and plans.

FAQ

Can I use one language for the app and another for my customers?

Yes. Use Filemonk in: sets the app language and Language for emails & Download page sets what customers see. They’re independent.

Does changing the language affect emails already sent?

No. Emails already sent stay in their original language. New emails and Download page visits use the new language.

Does the Filemonk language change my Shopify store language?

No. Filemonk’s language settings are separate from your Shopify store and admin languages.

How quickly does a language change take effect?

Straight away. The app reloads in the new language as soon as you pick it, and customer-facing text changes as soon as you click Save.

Can customers see the Download page in their own language?

Yes, on a paid plan. Turn on Multi-language support and add your translations. See Translate the text customers see.

My language isn't in the list. What can I do?

Pick the closest language, then edit the email and Download page text to your own wording. You can also contact support to request a language.

Related guides

• Translate the text customers see, the next step after turning on multi-language support.
• Customize the email template, for the email this applies to.
• Customize the download page, for the page this applies to.
• Get started with Filemonk, where you first pick a language.