Add the download link to tracking info

When Filemonk fulfils a digital item, Shopify expects tracking information. Filemonk can put the download page link there instead. Customers looking for their order in Shopify’s own emails and order pages then find a working link where they already expect one.

Before you begin

This works alongside automatic fulfilment, since tracking information is attached when an item is fulfilled. See Fulfil digital products automatically.

Set it up

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Email tab.
3. Scroll to Fulfillment, in the Email template card, and tick Add download link to tracking info. It sits indented under Mark all digital products in orders as “Fulfilled”, so tick that first if it is not already on.

What customers will see

Where Shopify would normally show a courier tracking link, they see a link to their download page, in the shipping confirmation and on the order status page.

On the Shopify order itself, the fulfilment reads Filemonk - Digital Downloads tracking: followed by that link.

Check your setup

Place a test order and open it in Shopify. The fulfilled digital item should carry the download page as its tracking link. Follow the link to confirm it works. See Create a test order.

Troubleshooting

No tracking link appears

The item was not fulfilled by Filemonk, so nothing was attached. Check automatic fulfilment is on and that the order was processed. See Fulfil digital products automatically.

Customers are confused by a tracking number on a digital item

It is a link rather than a courier number, and the wording around it comes from Shopify’s templates. Adjust that wording in Shopify’s notification settings if it reads oddly for digital orders.

Mixed orders show two different tracking entries

Expected. The digital item carries the download link, the physical one carries the courier’s tracking.

FAQ

Does it replace the download email?

No. It is another route to the same page, useful when the email is missed.

Does it work without automatic fulfilment?

Fulfilling by hand from Filemonk also attaches the link. What does not attach it is fulfilling directly in Shopify.

Can I use a different link?

No. It is the order’s download page, which is the one that enforces your access rules.

Related guides

• Fulfil digital products automatically, which this depends on.
• Add a download button to the order confirmation email, another route through Shopify’s emails.
• Manually mark digital orders fulfilled, for one-off orders.