Customize the download page

Use this guide if you want to change what your download page says and how it looks: the thank you message, button text and colors, which details are shown, download limits, licence key labels and the login page. By the end, customers will download their files from a page that matches your store.

The editor has a live preview, so you can see your changes before you save them.

Before you begin

• Download limits, the Licence key label and the login page text need a paid plan (Lite or Plus). Everything else in this guide is available on every plan. See Filemonk pricing and plans.
• Changes apply to every download page as soon as you save, including links customers already have.
• Which sections the editor shows depends on where customers download their files from, set under Download files from on the Download page tab:
  • Your store: every section listed below is available.
  • Customer Account page: Colors, Links, Licence keys and Login page are not in the list, and Logo size, the CSS field and Remove ‘Powered by Filemonk’ watermark are hidden. Colors, logo, quick links and CSS are set in your Shopify Checkout editor instead. See Let customers download from the account page.

What customers will see

The order number, their email and the order date at the top, then your thank you message. Below that is one card per product they bought, with the product image, its price and a row for each file: the file name, its type, extension and size, and your download button on the right. One button per file, not one for the order.

At the bottom sits Total with the order total, then your quick links. Whether they see prices, product images and file extensions depends on the settings below. A language picker sits in the top right if you sell in more than one language.

A product with no files linked still appears as a card, with its name and price but no file rows and no button. That is the customer-visible symptom of a product you have not finished setting up.

If customers download from the Customer Account page, they open their files in a downloads window in their Shopify account. When an order has more than one product, the window shows a row of filters at the top: All, plus one for each product with its number of files. Customers tap a product to see only that product’s files. This works automatically.

Set it up

Open the download page editor

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Settings in the app’s menu, then open the Download page tab.

3. In the Customize page card, click Customize Download page.

   

The editor opens as a full window titled Edit download page template. On the left is a list of sections headed Customize Download Page, grouped under Page and Access. On the right is a live preview.

Click a section name to open it. A strip of icons then appears down the left edge so you can jump straight to another section, and a back arrow beside the section name takes you back to the list.

Section	What you set in it
Content	Logo size, thank you message, download button text, custom product labels
Colors	Button and page colors
Display	Whether prices, product images, file extensions and the Filemonk watermark are shown
Links	Quick links back to your store and to the customer’s orders
Advanced	Custom CSS, price format, and the page’s short messages
Download limits	How many times and for how long each file can be downloaded
Licence keys	The labels around licence keys
Login page	The text on the login prompt

Download limits shows On or Off beside its name in the list, so you can see at a glance whether limits are set.

Edit the content

1. In the section list, under Page, click Content.

2. Under Header, set Logo size to the width of your logo in pixels. The logo itself is added in the email editor: Settings > Email > Customize email.

3. In Thank you message, enter the message shown at the top of the page. Click Variables above the field to see the liquid variables you can use:

   1. {{ order.name }} for the order number.
   2. {{ customer.name }} for the customer’s full name.
   3. {{ shop.name }} for your store name (the sender name from your email settings).

4. Under Products, in Button text, enter the label for the download button, for example “Get your files”. This field cannot be left empty.

5. In Custom products label and Custom products ‘not ready’ message, set the text shown for personalized products. See Sell customized or personalized digital products.

   

Set the colors

1. In the section list, under Page, click Colors.

2. Under Button, set Text and Background for the download button.

3. Under Page, set Text, Sections and Background for the page itself. Click a swatch to pick a color or enter a hex code.

   

Choose what the page shows

1. In the section list, under Page, click Display.
2. Tick the settings you want:
   1. Remove ‘Powered by Filemonk’ watermark hides the Filemonk mark. See Remove Powered by Filemonk.
   2. Show product & order prices shows item prices and the order total.
   3. Show product image shows each product’s image.
   4. Hide file extensions shows file names without their extension, for example “Book” instead of “Book.pdf”.
   5. Open PDFs in a viewer shows the PDF to the customer first, and they download it from there. On phones it opens in a new tab. Views count towards download limits.

Hide file extensions is one setting shared with your email template, so turning it on also hides extensions in download emails and in the customer account downloads window.

With Open PDFs in a viewer ticked, clicking the download button on a PDF opens it in a viewer on the download page, with a download button to save it. On phones the PDF opens in a new browser tab instead, in the browser’s own PDF viewer. Watermarked PDFs show their watermark in the viewer. Other file types, and files added from an external link, download as before. The setting is off until you tick it.

Add quick links (optional)

1. In the section list, under Page, click Links.

2. Under Quick links, tick Link to all orders to add a link to the customer’s other orders. An Orders page label field appears below it for the link text.

3. Tick Link to your store to add a link back to your store. Enter the text in Store page label and the address in Store link.

4. Under All orders page, enter the heading for the page that lists all of a customer’s orders in All orders page title.

   

Add CSS and change the other messages (optional)

The download page also shows short messages and labels, such as “Downloading…” or “Copied to clipboard”. Every field starts with a default English value, so you only change the ones you want.

1. In the section list, under Page, click Advanced.

2. Under CSS, add your own styles. CSS changes don’t show in the preview, so save and open any download page to check them. See Customize the download page and email with CSS.

3. Under Additional settings, edit any of these fields. Each one has a short note underneath saying where its text appears.

   1. Price format, to change how prices are written. This field only shows when Show product & order prices is ticked in Display. Use the placeholders {{amount}}, {{currency}} and {{currency_symbol}}. For example, {{amount}} {{currency_symbol}} shows “15.99 €” instead of “€15.99”.
   2. Total price label
   3. Downloading message
   4. Processing order message
   5. Preorder message (use {{date}} for the release date)
   6. Watermarking message
   7. Generic error message
   8. Copy button text and Copied message (used for licence keys)
   9. Files label (the word after the file count in a folder, for example “3 files”)
   10. Processing button text
   11. Not available text

   

These fields set the text for your store’s default language. To show the page in several languages, click the language icon in the top right of the editor’s left panel. See Translate the text customers see.

Set download limits (optional)

1. In the section list, under Access, click Download limits.

2. Set Max. number of downloads per file and No. of days available to download.

3. Tick Show limits on Download page to show customers how many downloads and days they have left.

4. Edit Max. # of downloads label, No. of days available label and Error message to change the wording.

   

For full details, see Limit the number of downloads per order.

Customize licence keys (optional)

1. In the section list, under Access, click Licence keys.

2. Edit Licence key label, Type label, Button text and Error message. For example, change “Licence key” to “Activation code”.

   

While this section is open, the preview shows a sample licence key row so you can see your wording as you type. It disappears when you go back to the section list.

Customize the login page (optional)

The login page appears only when customers download from Your store and Require customers to login is turned on under Page settings on the Download page tab. See Require customers to log in to access downloads.

1. In the section list, under Access, click Login page.

2. Edit Title, Message and Button text.

   

Save

A save bar appears across the top of the editor as soon as you change something. Click Save. Your changes apply straight away to every download page, including links customers already have.

To change the text of the button customers tap to open their downloads in their customer account, go to the Download page tab and, under Orders, click Customize.

Check your setup

Open a real order’s download page rather than trusting the preview alone, since the preview can’t show your actual files, folders or custom CSS. Place a test order, then open its link. See Create a test order.

Troubleshooting

A liquid variable shows as blank or the message doesn't appear

The variable name isn’t supported. In the Thank you message, use only {{ order.name }}, {{ customer.name }} or {{ shop.name }}. Click Variables above the field for the list.

Custom CSS isn't showing in the editor

CSS changes can’t be previewed. Click Save, then open any download page to check them.

The Colors, Links, Licence keys or Login page sections are missing

Customers download from the Customer Account page, which hides them. Change colors in your Shopify Checkout editor. Licence key and login page settings only apply when customers download from Your store.

I can't edit download limits, the licence key label or the login page text

Your store is on the Start plan. Upgrade to Lite or Plus. See Filemonk pricing and plans.

The Price format field is missing

Show product & order prices is off. Tick it in Display, then open Advanced again.

The login page never appears

Require customers to login is off. Turn it on under Page settings on the Download page tab.

File names still show extensions

Hide file extensions wasn’t saved. Tick it in Display and click Save.

The Save button is greyed out

Nothing has changed yet. The save bar only becomes active once you edit a field.

A product on the download page has no download button

Nothing is linked to the variant that customer bought, so there is nothing to offer them. The card still shows because the product was in the order. Open the order and use Link files. See Troubleshoot a single order.

FAQ

Can I use my own CSS to style the download page?

Yes, when customers download from your store. Add it in the CSS field of the Advanced section. CSS changes don’t show in the preview, so save and check a real download page. See Customize the download page and email with CSS.

Does hiding file extensions change the files themselves?

No. Only the name customers see changes. The downloaded file keeps its extension.

Can I show the download page in more than one language?

Yes, on a paid plan. The fields in this editor set your default text. To add other languages, see Translate the text customers see.

A customer says they only got some of their files. What should I check?

If they download from their customer account, ask them to tap All at the top of the downloads window, or tap each product. Each product’s files are listed separately.

Why does a PDF open on screen instead of downloading?

Open PDFs in a viewer is ticked in Display. Customers download the PDF from the viewer. To have PDFs download straight away again, untick it and click Save.

Does opening a PDF in the viewer use up a download?

Yes. Opening the viewer counts as one download, and downloading from the viewer counts as another. Allow for both when you set download limits.

Do changes apply to download links customers already have?

Yes. The download page always shows your latest saved settings.

Can the page be on my own domain?

Yes, through Shopify’s app proxy, so the URL is your store rather than Filemonk. See Use your own branded link for downloads.

Related guides

• Limit the number of downloads per order, in the same editor.
• Customize the email template, for the email that links here and your logo.
• Remove Powered by Filemonk, to hide the Filemonk mark.
• Customize the download page and email with CSS, for anything the controls can’t reach.