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Remove Powered by Filemonk

Take the Filemonk branding off your download page and emails.
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By default a "Powered by Filemonk" line appears on the download page and in download emails. On paid plans you can hide it, so the whole post-purchase experience reads as yours.

Before you begin

Hiding the branding is a paid feature. On other plans the setting is visible but offers an upgrade instead.

Set it up

The setting appears in both places it applies. Changing it in one covers the download page and the email together:

  1. Click Filemonk in the left menu of your Shopify admin.
  2. Click Settings in the app's menu.
  3. On the Email tab, look for the branding setting, which shows as 'Powered by Filemonk' visible or 'Powered by Filemonk' watermark hidden. Switch it to hidden.

You can also set it inside the editors: Remove 'Powered by Filemonk' watermark in the download page editor, and Hide 'Powered by Filemonk' watermark in the email editor.

Check your setup

Place a test order and check both the email and the download page. The line should be gone from each. See Create a test order.

Troubleshooting

The setting offers an upgrade instead of switching

Your plan does not include it. See Filemonk pricing and plans.

It's gone from the email but not the download page

Check the download page editor's own setting and save there too, then reload the page in a private window.

It reappeared

Almost always a plan change. If you downgraded, the branding returns with the other paid features.

FAQ

Does it remove Filemonk from the URL too?

No, that is separate. To serve the download page from your own domain, use the branded link. See Use your own branded link for downloads.

Can I hide it on the page but not the email?

Each editor has its own control, so in principle yes, though customers usually see both and inconsistency looks like a mistake.

Does hiding it affect support?

No. Support is unchanged; it is a branding line only.

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