Skip fulfilment for products with certain tags

Automatic fulfilment marks every digital line item fulfilled. Sometimes that is wrong: a bundle where you ship something physical, a made-to-order product you fulfil once the work is done, or a subscription you track yourself. Tagging those products excludes them from automatic fulfilment.

This affects fulfilment only. Customers still receive their files exactly as before. It changes what Shopify shows in your order queue, not what gets delivered.

Before you begin

• Tag filters are a paid feature, alongside automatic fulfilment.
• Add the tags to the products in Shopify first. Filemonk reads Shopify’s product tags.

Set it up

1. Tag the relevant products in Shopify, for example manual-fulfilment.

2. Click Filemonk in the left menu of your Shopify admin.

3. Click Settings in the app’s menu, then open the Email tab.

4. Scroll to Fulfillment, in the Email template card, and find Skip products with these tags. It sits indented under Mark all digital products in orders as “Fulfilled”.

5. Enter the tags as a comma separated list, for example filemonk-hide,do-not-fulfill.

6. Click Save in the save bar at the top of the page.

   

Products carrying any of those tags are no longer marked fulfilled automatically. Everything else continues as normal.

Check your setup

Place a test order for a tagged product. The customer should receive their files as usual, and the item should remain unfulfilled in Shopify. See Create a test order.

Troubleshooting

Tagged products are still being fulfilled

Compare the tag in Shopify with what you typed, exactly. Check for a trailing space, a different case, or a hyphen where you used an underscore. Confirm the tag is on the product rather than on the variant or the order.

Customers stopped getting files after I added a tag

That is not this setting, which only affects fulfilment. Look for a status rule requiring fulfilment before delivery, which would now never be met for tagged products. See Send email and show the button based on order status.

I want to skip delivery, not fulfilment

This setting cannot do that. To stop delivering a product, remove its files in Filemonk. To stop processing orders before a point in time, use the cutoff. See Ignore orders before a date or order number.

Only some tagged products are skipped

A tag list is exact. Every product you want excluded needs one of the tags you entered, spelled the same way.

FAQ

Does it stop customers getting their files?

No. Delivery is unaffected. Only the fulfilment status in Shopify changes.

Can I use several tags?

Yes, comma separated. A product matching any of them is skipped.

Does it work on orders already placed?

No, only orders processed after you set it.

Can I still fulfil a skipped order by hand?

Yes, either from the order in Filemonk or in Shopify directly. See Manually mark digital orders fulfilled.

Related guides

• Fulfil digital products automatically, the setting this modifies.
• Manually mark digital orders fulfilled, for skipped orders.
• Add tags to Filemonk orders, which is about order tags rather than product tags.