Organize files with folders
When a product delivers more than a handful of files, a flat list is hard to use. Folders group those files inside the product, and customers see the same grouping on their download page.
Folders belong to a digital product, not to your whole content library. The same file can sit in a folder on one product and loose on another.
Before you begin
- Set up the product and link its files first. Folders organize files that are already attached. See Create a digital product.
- Folders are for presentation. They do not change who gets which file, or any download limits.
Set it up
- Click Filemonk in the left menu of your Shopify admin.
- Click Digital products in the app's menu and open the product.
- In its file list, click Create Folder and name it.
- Select the files you want to move and move them into the folder.
Files you leave outside a folder stay in the list as loose files, shown alongside the folders.
You can also rename a folder, or delete it. Deleting a folder does not delete the files in it: they return to the loose list, still attached to the product.
What customers will see
On the download page, folders appear as groups with a file count next to each, so a customer can see "3 files" without opening anything. The label for that count is yours to change in the download page editor. See Customize the download page.
Check your setup
Place or open a test order for the product and view its download page. The folders should appear with the right files inside, and loose files below. See Create a test order.
Troubleshooting
The folder I made on one product isn't on another
That is expected. Folders are per product, so each product's grouping is its own. Create the folder again on the second product.
I deleted a folder and can't find its files
They are still attached to the product, back in the loose list outside any folder. Nothing is deleted when a folder goes.
Customers see files that should be in a folder
Those files were never moved in. Select them in the product's file list and move them.
The folder is empty on the download page
Every file in it is linked to a variant the customer did not buy, so there is nothing to show them. Check how each file is linked. See Manage your files.
FAQ
Can I nest a folder inside another folder?
No. Folders are one level deep. For deeper structure, upload a zip archive with the folders inside it.
Does moving a file into a folder affect past orders?
Customers see the current grouping when they open their download page, so an existing order's page reorganizes too. The files they can access do not change.
Can a file be in two folders at once?
Not on the same product. It sits in one folder there. On a different product it can be filed differently.
Do folders change download limits?
No. Limits apply per file and per order regardless of grouping. See Limit the number of downloads per order.
Related guides
- Manage your files, for the library behind the product.
- Create a digital product, to attach files in the first place.
- Customize the download page, to change how groups are labelled.
