Manage licence keys
Keys are grouped by tag, and each tag shows how many you have, how many are used, and how many remain. From there you can rename a tag, move keys between tags, export them, delete them, and clean up duplicates.
Where to look
- Click Filemonk in the left menu of your Shopify admin.
- Click Content library in the app's menu, then open the Licence keys tab.
The list shows each Tag with Used, Remaining, and Total, plus the products it is linked to. Sort by remaining, lowest first, to see what is about to run out.
Open a tag to see the individual keys, each with its Type, Status, Tags linked, Order linked, and when it was added.
What you can do
| Action | Where |
|---|---|
| Rename tag | On the tag. Products linked to it follow the rename. |
| Move keys | Select keys, then move them to another tag. |
| Delete keys | Select keys and delete. Keys already assigned to orders should be left alone. |
| Delete tag | On the tag, once you no longer sell that product. |
| Clean up duplicates | Removes repeated keys from the pool in one go. |
| Export | Emails you a CSV of the keys. |
Keep an eye on remaining
The number that matters is Remaining. When it hits zero, customers buy and get no key. Turn on the low-key warning so you find out in advance rather than from a customer. See Emails and reports Filemonk sends you.
Troubleshooting
Remaining is lower than I expect
Keys are consumed per order, and test orders consume them too. Open the tag and look at which keys are assigned and to which orders.
I have duplicate keys in the pool
Use Clean up duplicates rather than deleting by hand. To stop it recurring, set duplicate handling to ignore on upload. See Add licence keys.
I renamed a tag and products stopped getting keys
Check the product's licence key setup still points at the tag. If it was pointed at the old name, re-select the tag. See Assign licence keys to a product.
I deleted keys that were assigned to orders
Those customers lose the key from their download page. Assign replacements to the affected orders. See Assign new keys to an order.
FAQ
Can I add more keys to an existing tag?
Yes, upload with the same tag and they join that pool. Orders waiting on a key are assigned one automatically.
What happens if I delete a tag in use?
Products pointing at it no longer have a pool to draw from, so buyers get no key. Re-point those products first.
Can I export keys?
Yes, with Export. Filemonk emails you the CSV.
Can I see which customer got which key?
Yes. Each key shows the order it is linked to. See Check licence key status.
Related guides
- Add licence keys, to top up a pool.
- Check licence key status, for individual keys.
- Handle orders without licence keys, when a pool runs out.
