Cancel your subscription

You can drop to the Start plan or uninstall entirely. Both have consequences for customers who already bought from you, so it is worth knowing what changes before you do it.

Before you begin

• Downgrading resets your paid settings rather than pausing them. Your sender address goes back to alerts@filemonk.io and its DKIM verification is cleared, and order status rules, download limits, PDF watermarking, the branded download page, fraud protection, refunded order protection and the EU consent gate are all switched off. The “Powered by Filemonk” line returns. Upgrading again does not bring any of it back, so note what you rely on and set it up again.
• Uninstalling ends delivery immediately. Download links stop working the moment the app is removed, and past customers lose access to their files.
• Your data is deleted afterwards, not at once. Shopify sends Filemonk a deletion request 48 hours after you uninstall, and Filemonk then erases your files, orders, customers, licence keys and logs. Take anything you want to keep before you uninstall, not after.
• If customers are still downloading, give them notice, or send them their files another way first.

Downgrade to the Start plan

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Plans in the app’s menu.
3. Choose the Start plan. Filemonk asks why you are leaving before it switches you; the reason is optional and helps the team.
4. Confirm the change.

Your files, products, and orders stay. What changes is the feature set and the limits.

Uninstall entirely

Uninstall Filemonk from your Shopify admin’s app list. Before you do:

1. Download your own copies of every file you sell, if you do not have them locally.
2. Export your orders to CSV from the Orders page, so you keep the record of who bought what.
3. Export your licence keys if you use them. See Manage licence keys.
4. Tell customers who rely on ongoing access, and give them a way to get their files.

Troubleshooting

Customers lost access after I downgraded

Downgrading removes your limits and status rules, which makes access looser rather than tighter, so they are not the cause. What stops downloads is the Start plan’s own caps: once you pass 50 digital orders in a month, downloads fail with “Free plan order limit exceeded”, and there is a matching cap on how much customers can download. Check your usage on Home. See Filemonk pricing and plans.

I'm over the Start plan's storage

Your files stay, but you cannot upload more until you are back under the limit. Delete what you no longer sell. See Manage your files.

I want to pause rather than cancel

There is no pause. The closest thing is turning off order processing so Filemonk stops acting on new orders while you keep your setup. See Turn on order processing.

I uninstalled and want to come back

Reinstall within 48 hours of uninstalling and your setup is still there: files, products, orders and settings. After that the deletion has run and you are starting again from an empty app. Either way, check your files, product links, settings and extensions before you rely on it again.

FAQ

Am I billed after cancelling?

There is no refund for the rest of the month. Billing runs through Shopify, which prorates charges on its own cycle, so what you pay reflects the part of the cycle you used. Check your Shopify invoice for the details of your final charge.

Do my files get deleted?

Downgrading keeps them. Uninstalling deletes them: 48 hours after you uninstall, Shopify asks Filemonk to erase your data, and your files, orders, customers, licence keys and logs go with it. Keep your own copies of anything you sell before you uninstall.

Will customers be told?

No. They discover it when a download stops working, which is why notice matters if people still rely on their links.

Can I move to another app instead?

Yes. Set the other app up and confirm it delivers before removing Filemonk, so there is no window where customers can reach nothing. See Switch from another app to Filemonk for the same process in reverse.

Related guides

• Filemonk pricing and plans, to compare before downgrading.
• Manage your files, to export or clean up first.
• Manage your digital orders, to export your order records.