Set up Filemonk's store extensions

Several Filemonk features are not settings inside the app: they are extensions that live in your store’s checkout and customer accounts. The Thank you page button and the customer account download blocks need to be added in Shopify’s Checkout editor and saved before customers see them.

Before you begin

You are editing your store’s checkout configuration, not Filemonk’s, so changes have to be saved in Shopify. The most common cause of “the button never appeared” is an extension added but not saved, or added to a draft configuration instead of the live one.

What each extension does

Extension	Where it appears	How to add it
Download Button	Thank you page and Order Status page	Thank You page tab. See Add a download button to the Thank you page
Product Downloads	Order Status page in customer accounts	Download page tab, Set up extensions (optional)
Summary Download Buttons	Order summary on the Order Status page	Download page tab, Set up extensions (optional)
Order action download button	Order action menu on the Orders list and Order Status page	Comes with Filemonk when downloads are set to the Customer Account page. Nothing to add

Set it up

Thank you page button

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Settings in the app’s menu, then open the Thank You page tab.
3. Under Download button, click Add button next to Thank You page or Order Status page.
4. In the Add Download Button window, click Open Editor. Shopify’s checkout editor opens in a new tab.
5. Click + beside Download Button in Filemonk’s list on the left, then choose the page: Thank you or Order status.
6. Click Save at the top right of the editor, then go back to Filemonk.

Each page has its own row on the tab: Button is active, with Change beside it, or Not set up yet, with Add button. Once both pages are set up, the rows become one line, Download button is active on Thank You and Order Status pages, with Change beside it. Checking the status takes a moment after setup.

Customer account blocks

These only apply when customers download from the customer account page. See Let customers download from the account page.

1. Click Settings in the app’s menu, then open the Download page tab.
2. Under Download files from, choose Customer Account page if it isn’t already selected, then click Save in the Unsaved changes bar. The Set up extensions section appears below it.
3. In the Set up extensions section, click Open Filemonk’s collection.
4. In the Choose a configuration window, pick the configuration marked Live.
5. Click Open editor. Shopify’s checkout and customer accounts editor opens, with Filemonk’s blocks listed in the Apps panel on the left.
6. Click + beside a block, then choose the page it goes on:
   1. Product Downloads and Summary Download Buttons go on Order status.
   2. Download Button goes on Thank you or Order status.
7. Close the block’s panel with ×, then click All to see the full list again. Repeat step 6 for each block you want.
8. Click Save at the top right of the editor.

Choosing a page switches the editor to that page and adds the block. A tick or a count beside a block in the Apps panel means it is already on a page, and the Added tab lists each block with the page it’s on.

In the editor’s list of sections, added blocks sit under Main. Summary Download Buttons sits deeper, under Order summary then Items.

This section does not show a status for each block, so check the result on a test order.

Open the editor from Shopify’s settings instead

You can also open the editor from Shopify’s own Settings, then Checkout: the Configurations card lists your configuration badged Active, with Edit beside it. The editor opens on the page’s sections rather than Filemonk’s list, so add blocks from the page instead.

1. Use the page selector at the top of the editor and pick a page under Customer accounts.
2. Click Add block, then choose the Filemonk block for that page. Each page offers different ones:
   1. Order status has Product Downloads, Download Button and Summary Download Buttons.
   2. Orders has Order Action Download.
3. Click Save at the top right of the editor.

Check your setup

Place a test order and check each surface you set up: the Thank you page immediately after checkout, the Order Status page from the order confirmation, and the customer account area when signed in. See Create a test order.

Troubleshooting

The Thank You page tab says Not set up yet

The extension was added but not saved, or added to a different configuration than the live one. Click Add button, complete the steps, save in Shopify, then reload the Filemonk settings page.

The status is stuck on checking

Verification takes a moment. Reload the page. If it stays that way, confirm the extension is present in your live checkout configuration rather than a draft.

Product Downloads or Summary Download Buttons don't appear

They were added to a draft configuration or not saved. Click Open Filemonk’s collection again, choose the configuration marked Live, add the block, and click Save.

The button appears but leads nowhere

The extension is fine; the order has no files. See Troubleshoot a single order.

FAQ

Do I need all of them?

No. Add the ones for the features you want. The Thank you page button is worth it for almost every store. The customer account blocks are optional extras on top of the order action button, which comes with Filemonk.

Will they slow my store down?

They render after checkout and in customer accounts rather than on your storefront pages, so they are not in the path of browsing or the cart.

What happens if I remove one?

That surface stops showing downloads. Customers can still use their email links.

Do I have to redo this when I change my checkout configuration?

Check after switching. Extensions belong to a configuration, so a new live configuration may not carry them.

Related guides

• Add a download button to the Thank you page, the most common reason to do this.
• Let customers download from the account page, which uses the customer account blocks.
• Add a My downloads link to the customer account page, to make downloads easy to find.