Filemonk pricing and plans
Filemonk's plans differ on two things that matter day to day: how much storage you get for your files, and how many digital orders a month are included. Features layer on top of that.
See the plans
- Click Filemonk in the left menu of your Shopify admin.
- Click Plans in the app's menu.
Each plan shows its upload limit, its included digital orders per month, and its features. Your current plan is marked Subscribed. Subscribing goes through Shopify's own billing, so charges appear on your Shopify invoice.
The two limits
Upload limit is the total size of the files you store and sell with Filemonk. It is a ceiling on your library, not a per-file limit. See Upload files.
Digital orders per month counts orders containing digital products that Filemonk processed. Above the included number, a per-order fee applies rather than delivery stopping. The exact allowance and fee are shown on each plan.
Both reset dates and current usage are on the Usage card on Home. See Usage alerts.
What paid plans add
The plan cards list features in full. The ones merchants most often upgrade for:
- Sending from your own email domain with DKIM authentication. See Change the From address
- Removing the "Powered by Filemonk" branding. See Remove Powered by Filemonk
- PDF watermarking. See Protect PDFs with a watermark
- Selling personalized or custom content. See Sell customized or personalized digital products
- Download limits, order status checks, fraud protection, and automatic fulfilment
- Multi-language support
Change plan
Choose a plan on the Plans page and confirm through Shopify's billing. If you have a discount code, use Apply discount before subscribing.
Downgrading removes the paid features from that plan, so the branding line returns and gated settings stop applying. Check what you rely on before moving down.
Troubleshooting
A feature I use disappeared
Almost always a plan change. Compare your current plan's features against what you were using.
I've hit my order limit
Delivery continues; a per-order fee applies above the included number, or you can upgrade. See Usage alerts.
I've hit my upload limit
Uploads stop until you free space or upgrade. Deleting files you no longer sell is the quickest fix. See Manage your files.
A discount code won't apply
Use Apply discount on the Plans page before subscribing, and check the code has not expired or is not limited to a particular plan.
FAQ
How am I billed?
Through Shopify, so Filemonk charges appear on your Shopify invoice alongside your other apps.
What counts as a digital order?
An order containing digital products that Filemonk processed. Orders with only physical items do not count.
Do imported orders count?
Orders imported from before your install count only when a customer actually downloads. See Process orders placed before you installed Filemonk.
What happens to my files if I downgrade?
They stay. If you are over the new plan's storage, you cannot upload more until you are back under it.
Can I cancel?
Yes. See Cancel your subscription.
Related guides
- Usage alerts, to track your limits.
- Cancel your subscription, to move to a free plan or leave.
- Upload files, where the storage limit applies.
