Filemonk pricing and plans

Use this guide to choose a Filemonk plan or understand your limits. Filemonk has three plans: Start, Lite and Plus. Start costs nothing and lets you get started with up to 50 digital orders a month. Lite and Plus give you unlimited orders and every paid feature, and differ mainly in how much storage you get.

The free plan is called Start on the Plans page, with its price shown as Free. Elsewhere in the app you may see it referred to as the Free plan.

See the plans

1. Click Filemonk in the left menu of your Shopify admin.
2. Click Plans in the app’s menu.

The Plans page always shows the latest plans and prices. The button on your current plan reads Subscribed and is greyed out. Subscribing goes through Shopify’s own billing, so charges appear on your Shopify invoice.

	Start	Lite	Plus
Monthly price	Free	$10	$25
Storage	250 MB	10 GB	Unlimited (10 TB fair-use limit)
Digital orders	50 per month	Unlimited	Unlimited
Free trial	Not applicable	14 days	14 days

Each card shows its storage and order allowance under Includes, then the plan’s Features. Hover the allowance for a tooltip explaining what it counts.

Start (free)

For stores just starting out with digital products:

• Sell files and licence keys
• Use files stored on Google Drive or Dropbox. See Add files from Google Drive or Dropbox
• Unlimited digital products and unlimited downloads
• Fast upload and download speed
• Automatic email delivery and a Download button on the Thank you page
• Download from your store
• Track and manage digital orders
• Customize the email template and the download page
• Integrations

Removing the “Powered by Filemonk” branding is available on every plan, including Start. See Remove Powered by Filemonk.

Lite ($10/month)

For growing stores that need unlimited orders and more control. Everything in Start, plus:

• Unlimited digital orders
• 10 GB of storage
• Sell personalized or custom content. See Sell customized or personalized digital products
• Unlimited PDF protection. See Protect PDFs with a watermark
• Limit the number of downloads
• Custom email domain. See Change the From address
• Send email based on order status
• Automatically disable access for refunded orders
• Fraud protection
• Automatically fulfil digital products
• Multi-language support

Plus ($25/month)

For stores selling larger files such as videos, software or design assets. Everything in Lite, plus:

• Unlimited storage, subject to a 10 TB fair-use limit
• Priority 24*7 support
• Latest updates first

If you’re on an older plan

Filemonk previously offered other plans, including Pro. If you’re already subscribed to one of these, you keep your current price and limits. You only move to the new plans if you choose a different plan on the Plans page.

Change or start a plan

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Plans in the app’s menu.

3. To use a discount code, click Apply discount in the top right, enter the code and click Apply. The discounted price shows on the plans it applies to.

4. Click Subscribe on the plan you want.

   

5. Approve the charge in Shopify.

Lite and Plus each start with a 14-day free trial. Moving to a plan without a feature you use stops that feature applying, so check what you rely on before moving down.

Understanding plan limits

Order limit

The order limit is the number of orders with digital products that Filemonk processes in a month. Start includes up to 50 a month. Lite and Plus are unlimited.

The limit resets every month on the reset date shown on the Usage card on Home. File sizes and the number of downloads don’t count towards it. See Usage alerts.

When a store on Start goes over 50 orders, Filemonk emails you and downloads stop working for every customer until you upgrade or the limit resets. The block is store-wide, so customers who bought earlier in the month are stopped too, not just the orders past the line. Orders keep being created and download emails keep going out, so a customer can get a link that then refuses to download.

Storage limit

The storage limit is the total size of all the files you upload to Filemonk: 250 MB on Start, 10 GB on Lite, and unlimited on Plus, subject to a 10 TB fair-use limit. It doesn’t reset monthly, and it’s a ceiling on your library, not a per-file limit.

To free up storage, delete files you no longer sell, or upload large files to Google Drive or Dropbox and link them in Filemonk instead. See Manage your files.

Fair usage policy

The fair usage policy covers the total amount of data your customers download each month. Customers can download their files as often as they like and there’s no limit on file size per order, but each plan has an overall monthly download limit.

Plan	Monthly download limit	Charge above the limit
Lite	10 TB	$0.50 per GB
Plus	10 TB	$0.50 per GB

If you go over the limit, Filemonk emails you and a team member contacts you to help reduce your usage, for example by moving large files to Google Drive or Dropbox. If we don’t hear back, downloads on your store may be paused until you do one of the following:

• Upgrade your plan.
• Move your files to Google Drive or Dropbox and link them to your products in Filemonk.
• Agree to the charge for the extra usage.

Troubleshooting

Downloads have stopped working for everyone on the Start plan

You have gone over the 50-order monthly limit, which blocks downloads store-wide rather than only for the newest orders. Upgrade to Lite or Plus, or wait for the limit to reset on your reset date.

I can't upload more files

You’ve reached your plan’s storage limit. Delete unused files, link large files from Google Drive or Dropbox, or upgrade your plan.

I was charged for extra downloads

Your store went over the 10 TB monthly download limit. Move large files to Google Drive or Dropbox, or contact support to review your usage.

Customers can't download their files

Downloads may have been paused under the fair usage policy. Contact support to resolve the usage and restore downloads.

A feature I use disappeared

Almost always a plan change. Compare your current plan’s features on the Plans page against what you were using.

My discount code isn't accepted

The code is invalid, expired or not valid for that plan. Check the code and the plan it applies to, then click Apply discount again.

FAQ

How am I billed?

Through Shopify, so Filemonk charges appear on your Shopify invoice alongside your other apps.

Do imported orders count towards the order limit?

On the Start plan, an imported order counts towards your 50-order monthly limit only once it is used. Orders from a full Import orders backfill count when the customer opens their download page. Orders added with Find order or Bulk import also count when Filemonk sends the download email. Paid plans have unlimited orders. See Process orders placed before you installed Filemonk.

Does the size of my files or the number of downloads affect the order limit?

No. The Start plan limit counts only orders with digital products. Customers can download as often as they like.

What happens to my files if I move to a smaller plan?

Your existing files stay available to customers. You can’t upload new files until your total storage is under the new plan’s limit.

I'm on Pro or another older plan. Do I have to switch?

No. You keep your current price and limits unless you choose a new plan.

Can I cancel?

Yes. See Cancel your subscription.

Related guides

• Usage alerts, to track your limits.
• Upload files, where the storage limit applies.
• Add files from Google Drive or Dropbox, to save storage.
• Cancel your subscription, to move to a free plan or leave.