Emails and reports Filemonk sends you
Separately from the emails customers get, Filemonk sends you reports and alerts: usage summaries, feature announcements, and a warning when your licence keys are running low. You choose which, and to which address.
Set it up
- Click Filemonk in the left menu of your Shopify admin.
- Click Settings in the app's menu, then open the Other tab.
- Find Notifications.
- Set the Email address that should receive reports and system notifications.
- Choose what you want:
- Notify me about new features & updates.
- Notify me about weekly/monthly usage.
- Send email when licence keys are about to be exhausted, with a Threshold for how many remaining keys triggers it.
- Save.
Which to keep on
Usage notifications are worth keeping if you are near a plan limit, since running out of storage or orders stops delivery for customers. If you are comfortably inside your plan, they are noise. See Usage alerts.
Licence key exhaustion matters if you sell licensed software. Running out mid-sale means customers buy and receive nothing, so set the threshold high enough to give you time to add more. See Handle orders without licence keys.
Check your setup
Confirm the address is one you actually read, particularly if it is a shared inbox where automated mail gets filtered.
Troubleshooting
I'm not getting any of these emails
Check the address here rather than assuming it follows your store's email, then look in spam. Shared inboxes often filter automated mail into a folder nobody watches.
I found out about a limit too late
Turn on usage notifications and, for licence keys, raise the threshold so the warning arrives while you still have time to act.
Too many emails
Turn off feature updates and keep the usage ones, which are the operational alerts.
Licence key warnings never arrive
Confirm the setting is on and the threshold is above your current stock. A threshold below what you have already used never triggers.
FAQ
Can several people receive them?
One address is set here. Use a shared inbox or a forwarding alias if more than one person should see them.
Does this affect customer emails?
No. These are for you. Customer emails are configured on the Email tab. See Customize the email template.
What threshold should I set for licence keys?
Enough for your normal sales volume plus the time it takes you to generate more. If you sell 20 a week and it takes two days to produce a batch, a threshold around 20 is sensible.
Can I get these as a report instead?
Usage is always visible on Home without waiting for an email. See See your downloads and sales analytics.
Related guides
- Usage alerts, for what the usage warnings mean.
- Handle orders without licence keys, the situation key warnings prevent.
- See your downloads and sales analytics, for the same numbers in the app.
