Manually mark digital orders fulfilled
Shopify treats every order as needing fulfilment, including one that is just a PDF. Left alone, digital orders pile up in your unfulfilled list and muddle your reporting. Filemonk can mark them fulfilled automatically, and you can also do it by hand for a single order.
Before you begin
If you find yourself doing this often, turn on automatic fulfilment instead. See Fulfil digital products automatically.
Set it up
- Click Filemonk in the left menu of your Shopify admin.
- Click Orders in the app's menu and open the order.
- Click Mark order fulfilled.
Filemonk marks the digital line items fulfilled in Shopify. A Fulfillment complete message confirms it. If the order also contains physical products, those are untouched and still need shipping.
Check your setup
Open the order in Shopify with Open in admin and confirm the digital items now show as fulfilled.
Troubleshooting
Fulfillment could not be completed
Filemonk shows this when Shopify refuses the request. The usual causes are that the items are already fulfilled, or Shopify will not let the app fulfil that order, for example when it is cancelled or on hold. Open the error to see what Shopify said, then fulfil in Shopify directly if you need to.
Only some items were fulfilled
Filemonk fulfils the digital line items, meaning the ones with files linked. Physical items and anything without files are left for you.
Orders are still piling up unfulfilled
You are doing it one at a time. Turn on automatic fulfilment so new orders are marked as they arrive. See Fulfil digital products automatically.
Fulfilling sent an unexpected email to the customer
That is Shopify's own shipping confirmation, sent by your notification settings rather than by Filemonk. Adjust it in Shopify's notification settings.
FAQ
Does marking fulfilled send the download links?
No. Fulfilment and delivery are separate. The customer's links come from the download email, or from the Thank you page and account page.
Does it affect the customer's access?
Not by itself. But if you only send links to fulfilled orders, fulfilling is what triggers that. See Send email and show the button based on order status.
Can Filemonk add the download link as tracking information?
Yes, so customers find the link from Shopify's own emails. See Add the download link to tracking info.
What about orders with both digital and physical items?
Filemonk fulfils only the digital items. The physical ones stay unfulfilled until you ship them.
Related guides
- Fulfil digital products automatically, so you stop doing this by hand.
- Add the download link to tracking info, to put the link in Shopify's emails.
- Manage your digital orders, for the rest of an order's actions.
