Ask Shopify Sidekick about your Filemonk data

Sidekick is Shopify’s AI assistant, built into your Shopify admin. Use this guide if you want answers about Filemonk, or a change made, without opening the app first. By the end, you’ll know what to ask Sidekick, how it opens Filemonk for you, and how to approve a change it prepares.

Before you begin

• There’s nothing to install or connect. Once Filemonk is installed, Sidekick can use your Filemonk data.
• Sidekick is Shopify’s own feature, so Shopify decides whether your store has it.
• Sidekick never saves a Filemonk change by itself. Every change waits for you to click Save or confirm it.

What you can ask Sidekick

Ask about…	For example
Orders and their downloads	“Show the latest Filemonk orders” or “Check why #1042 has no download”
Files and digital products	“Which Filemonk products have no files?”
Licence keys	“How many licence keys are left in Filemonk?”
Customers	“What did jane@example.com download from Filemonk?”
Emails and settings	“Is my Filemonk email domain verified?”
Numbers	“How many downloads did Filemonk record this month?”

Sidekick doesn’t answer questions about your Filemonk plan or billing. For those, open Plans in Filemonk.

Ask Sidekick a question

1. In your Shopify admin, click the Sidekick icon in the top bar. It’s there on every admin page, including while Filemonk is open.
2. Type your question in plain words. Mentioning Filemonk makes it clear you want your Filemonk data, for example “In Filemonk, why didn’t order #1042 get its files?”

Open an order

Ask Sidekick to open an order, for example “Open order #1042 in Filemonk”. Filemonk opens on that order’s page. If the order isn’t in Filemonk yet, Sidekick opens Orders with the order filled in so you can import it.

Change a setting

When you ask for a settings change, Sidekick opens the right Filemonk editor and fills in the change. Nothing is saved until you click Save.

Ask Sidekick to change…	It opens
The download email: subject, wording, logo, colours or sender	The email editor
What customers see on the download page, download limits, login	The download page editor
The thank-you and order status page	The order status page editor
The customer account page	The customer account page editor
PDF watermarks	The watermark editor
How orders are processed and delivered	Settings, Orders tab
Texts in another language	The translate view for that language
Licence keys to add	Add licence keys
A link’s name or URL	That file’s edit window
A product’s delivery message	That digital product

1. Ask for the change, for example “Change my Filemonk email subject to ‘Your files are ready’”.
2. Check the change in the editor Sidekick opened.
3. Click Save to keep it, or Discard to drop it.

Change an order

On an order’s page, Sidekick can prepare a change to that order, such as resending the download email, resetting download limits, turning access off or on, or assigning a licence key. Filemonk opens the same window you’d use yourself, filled in, with the note Suggested by Sidekick. Nothing changes until you confirm. Click the button in the window to go ahead, or close it to cancel.

Approve other changes

For changes that don’t have an editor, Sidekick opens the Filemonk change panel. This covers deleting files or products, assigning or removing licence keys, exports, re-syncing orders, changes to files, products, licence tags and customers, and resetting your API key.

1. Read the panel. It shows what the change is and, under What changes, each value before and after.
2. Click Apply change to go ahead. Some changes name the action instead, such as Rotate key. Click Cancel to leave everything as it is.
3. The panel shows Done when the change is made, or Nothing was changed if it failed.

Sidekick never shows your API key, even after it resets it. Copy the new key from Settings > Other > API in Filemonk.

Troubleshooting

Sidekick doesn't answer from Filemonk

Sidekick picks which app to ask from your words. Start your question with “In Filemonk”, for example “In Filemonk, show my latest orders”.

Sidekick changed a setting but it didn't stick

Sidekick filled the change into the editor, but it wasn’t saved. Open the editor again, make the change, and click Save.

The change panel says the change was not found

A prepared change lasts 30 minutes. Ask Sidekick to prepare it again.

Sidekick can't change something

Some changes, such as replacing a stored file, need you to upload in Filemonk. Ask Quinn inside Filemonk, or make the change on the page yourself.

FAQ

Can Sidekick change Filemonk without asking me?

No. Every change opens in an editor, a window or the change panel first, and nothing happens until you save or confirm it.

What's the difference between Sidekick and Quinn?

Sidekick is Shopify’s assistant in your Shopify admin. Quinn is Filemonk’s copilot inside the app and sees the Filemonk page you’re on. Both use the same Filemonk data and both ask before changing anything. See Ask Quinn, your AI copilot.

Does Sidekick email my customers?

Only if you ask it to and then confirm, for example to resend a download email from an order’s page.

Related guides

• Ask Quinn, your AI copilot, for help inside Filemonk.
• Connect Claude or ChatGPT to Filemonk, to use your own AI app.
• Troubleshoot an order, for why an order didn’t deliver.