Delete products or variants with linked files

Deleting a digital product in Filemonk unlinks its files. Customers who already bought it lose access. The files themselves stay in your content library, so nothing you uploaded is destroyed, but the connection that delivers them is gone and cannot be undone.

Before you begin

Decide what you actually want:

You want	Do this
Stop selling, but past buyers keep their files	Unpublish or archive the product in Shopify. Leave the Filemonk setup alone.
Swap the file for a new version	Replace the file. See Replace a file
Remove one variant’s files only	Delete that variant configuration
Remove the whole setup, past buyers included	Delete the product in Filemonk

Most of the time, the first row is what people mean. Deleting in Filemonk is for a product you genuinely no longer support.

Set it up

1. Click Filemonk in the left menu of your Shopify admin.

2. Click Digital products in the app’s menu and open the product.

3. Choose what to delete:

   1. Delete product and all its variants, under More at the top right, removes the whole setup.
   2. Delete files for a variant, on the … button of a variant card, removes just that variant’s files.

4. Read the confirmation, then confirm.

   The two warnings do not say the same thing. Deleting the product says customers who already purchased will lose access. Deleting one variant’s files says only that customers buying that variant will no longer receive them. Past buyers lose access either way.

   

   

   

More at the top right deletes the product’s whole setup. The … button on a variant card deletes that one variant’s configuration.

What customers will see

Past buyers opening their download page find it empty. The order is still there, but no files are listed on it. They are not notified, so a customer who paid for lifetime access will contact you.

Check your setup

Open a past order for the product and use Visit Download page. That is what your customer now sees. If it is not what you intended, re-link the files to the product, then re-sync the affected orders. See Troubleshoot a single order.

Troubleshooting

I deleted it and customers are complaining

Re-link the files to the product, then re-sync the affected orders so they pick the links up again. Do this before replying, so your answer is that it is fixed.

I meant to stop selling, not remove access

Unpublishing or archiving in Shopify is the right tool for that. Re-link the files in Filemonk, then unpublish in Shopify instead.

Could not delete

Something is still referencing the configuration. Reload and try again; if it persists, contact support rather than forcing it.

I deleted the Shopify product, not the Filemonk setup

The configuration remains, showing as a deleted variant or an unavailable product. Tidy it up in Filemonk. Customers who bought before the deletion keep whatever access they had.

FAQ

Does deleting remove the files from my library?

No. The files stay and can be linked to another product. Only the link is removed.

Does it free up storage?

No, because the files remain. To reclaim storage, delete the files themselves. See Manage your files.

Can I undo it?

Not as an undo. You can re-link the same files and re-sync the affected orders, which restores access, but it is manual.

Are customers told?

No. They find out when they try to download, which is why unpublishing is usually the better choice.

Related guides

• Manage your files, to delete the underlying files too.
• Replace a file, if you only want a newer version.
• Create a digital product, to re-link if you deleted by mistake.