Send downloads only if the order is fully paid
Not every order is paid at checkout. Bank transfers, manual payment methods, deposits, and partially paid orders can all reach Filemonk before you have the money. Requiring full payment before delivery closes that gap.
Before you begin
- Partially paid is not paid. An order with a deposit against it does not qualify.
- This holds delivery back. Customers who pay later get their files when the order becomes paid, not at checkout.
Set it up
- Click Filemonk in the left menu of your Shopify admin.
- Click Settings in the app's menu, then open the Orders tab.
- Turn on Check order status and require a Payment Status of paid.
- To stop the download page working as well as holding the email, turn on Block access to downloads if status does not match.
The same screen can require fulfilment or delivery statuses too, for a full review workflow. See Send email and show the button based on order status.
What customers will see
Nothing until the order is paid: no download email, no Thank you page button, and with blocking on, no working download page either. Once payment lands, delivery proceeds.
Check your setup
Place a test order using a manual payment method so it stays pending, and confirm nothing is delivered. Then mark it paid in Shopify and confirm the files become available. See Create a test order.
Troubleshooting
Paying customers are not getting files
Check what payment status their orders actually carry in Shopify. Some payment providers leave orders authorized rather than paid until capture, which does not satisfy a paid-only rule.
An order was paid but nothing was sent
Payment landed after Filemonk had already dealt with the order. Send the email from the order by hand. See Troubleshoot a single order.
Deposit customers can't download anything
Expected, since partially paid does not qualify. If deposits should unlock partial access, this rule is the wrong tool: deliver on a different status, or split the product.
Customers see an empty download page
The rule holds the files without blocking the page. Turn on the blocking option so the page explains itself rather than looking broken.
FAQ
Does it apply to free orders?
A 100% off order is normally marked paid, so it qualifies. Test yours if you rely on free orders. See Create a test order.
What about refunds after delivery?
Different setting, different moment. See Disable access for refunded or cancelled orders.
Does it slow delivery for normal customers?
No. Orders paid at checkout satisfy the rule immediately.
Can I require payment for some products only?
No, it is store-wide.
Related guides
- Send email and show the button based on order status, for the full status rules.
- Disable access for refunded or cancelled orders, for after the fact.
- Troubleshoot a single order, to see why one order was held.
