Add a My downloads link to the customer account page
Customer account downloads only help if customers can find them. A My downloads link in the account area makes it obvious, so buyers returning months later go straight there instead of searching their inbox or emailing you.
Before you begin
The customer account downloads extension needs to be set up first, otherwise the link has nowhere to lead. See Let customers download from the account page.
Set it up
- Click Filemonk in the left menu of your Shopify admin.
- Click Settings in the app's menu, then open the Download page tab.
- In Set up extensions, add the customer account extensions, including the optional ones, and save in Shopify. See Set up Filemonk's store extensions.
- Open the customer accounts editor with Customize to set the wording customers see, including the Button text and the subtitle shown under a product name.
What customers will see
Signed in to their account, a link to their downloads alongside their orders. Following it lists everything they have bought with a way to download each item.
Check your setup
Place a test order, sign in to your store as that customer, and confirm the link is visible without hunting, and that it leads to the files. See Create a test order.
Troubleshooting
The link doesn't appear
The relevant extension is missing or unsaved. Some are optional and are not added by default, so check each one's status. See Set up Filemonk's store extensions.
The link appears but the page is empty
That customer has no digital orders tied to their account, usually because they checked out as a guest or used a different email address.
Customers still email me asking where their files are
Most people never visit their account page. Keep the download email and the Thank you page button as the primary routes, and treat this as the fallback for later.
The wording is wrong or in English for everyone
Set it in the customer accounts editor. If you sell in several languages, translate it as well. See Translate the text customers see.
FAQ
Do customers need an account?
Yes. This lives inside customer accounts, so guest buyers see nothing until they create one with the same email.
Does it show every past order?
Every digital order tied to that customer, including ones from before you added the link.
Can I rename it?
Yes, the button text is yours to set in the customer accounts editor.
Related guides
- Let customers download from the account page, the feature this points at.
- Set up Filemonk's store extensions, for adding the extension.
- Translate the text customers see, if you sell in several languages.
