Upload files
Every digital product you sell starts with a file in your content library. Upload the files first, then link them to the Shopify products your customers buy. By the end of this guide your files are stored and ready to link, and nothing is visible to customers yet.
Before you begin
- Your files count against the total storage on your plan. Filemonk checks this before an upload starts. See Filemonk pricing and plans.
- Keep the browser tab open until the upload finishes. Closing it mid-upload cancels the transfer.
- Uploading a file does not put it on sale. You link it to a product afterwards.
Choose how to add files
| Use this | When |
|---|---|
| Upload files | The files are on your computer. This guide. |
| Create file from link | The files already live in Google Drive, Dropbox, or another host. See Add files from Google Drive or Dropbox. |
| Import | You have many products and files to set up at once, from a CSV. See Bulk add digital products and files. |
What customers will see
Nothing, yet. A file in your content library is not reachable by anyone until you link it to a product. Once linked, it appears on the download page and in the download email for customers who buy that product.
Set it up
- Open your Shopify admin and click Filemonk in the left menu.
- Click Content library in the app's menu, then open the Files uploaded tab.
- Click Upload files. An upload window opens.
- Add your files, either way:
- Drag them onto the window, or
- Click browse files and pick them.
- Click Upload 1 file. The button counts your files, so it reads Upload 3 files if you added three.
- Wait for each file to reach 100%. A Files uploaded message confirms it finished.
Your files now appear in the list with their Type, Size, and Uploaded At time.
Check your setup
Find one of the files you just uploaded in the Files uploaded list and check the Size column matches the file on your computer. A size of zero, or a file missing from the list, means the upload did not complete.
To see how much of your storage is left, go to Home in the app's menu and find the Usage card, then look at Upload.
Troubleshooting
File size exceeds your plan limit
This is about your total storage, not that one file. Filemonk adds the files you are uploading to everything already in your content library and compares the total against your plan.
Two ways out:
- Click Upgrade plan to move to a plan with more storage.
- Delete files you no longer sell, then upload again. See Manage your files.
Upload failed
Filemonk shows this when the transfer itself breaks, usually a dropped connection on a large file. Retry the upload first. If the same file fails twice, click Contact Support in the message and tell us the file name and size.
Nothing happens when I click Upload
Filemonk checks your plan limits at the moment you add files to the window, and blocks the upload if they would be exceeded. Remove some files from the window and try again, or free up storage first.
The file uploaded but customers can't download it
Uploading only stores the file. It reaches customers once it is linked to a product they buy. See Create a digital product.
FAQ
What file types can I upload?
Any type. Filemonk does not restrict formats, so PDFs, audio, video, images, zip archives, and software installers all work the same way.
Is there a limit on a single file?
There is no per-file limit, and no limit on how many files you upload. What matters is the combined size of everything in your content library against your plan's storage.
Where do I see how much storage I've used?
On Home, in the Usage card, under Upload. It shows what you have used and what is left on your current plan.
I have a new version of a file. Do I upload it again?
No. Replace the existing file so everyone who already bought it keeps working links. See Replace a file. Uploading a second copy creates a separate file that no product is linked to.
Does uploading a file affect existing orders?
No. Uploading adds a file to your library and changes nothing for orders already placed.
Can I upload a folder?
Not as a folder. Select the files inside it, or upload a zip archive. You can group files into folders inside Filemonk after uploading. See Organize files with folders.
Related guides
- Create a digital product, to link a file to what customers buy.
- Manage your files, to find, edit, and delete what you've uploaded.
- Replace a file, to update a file that customers already bought.
- Add files from Google Drive or Dropbox, for files you host elsewhere.
